Yomiuri Travel Service GDPR Privacy Policy

Booking, sale, arrangement and management of travel services

We use personal data for the following purposes:

・To arrange and book the travel services that you request and reserve, including bookings of flights, transportation, accommodation and activities;

・To sell tours, activities, flight tickets, transportation tickets, accommodation and other travel services to you;

・To verify your identity and properly deliver the travel services that we provide;

・To arrange insurance in connection with travel services.

・Identification Data: name, date of birth, gender, nationality, passport information, occupation

・Contact Data: address, telephone number, email address, emergency contact, place of accommodation in Japan

・Ticket-Related Data: QR codes, booking reference numbers

・Transaction Data: contract terms, information concerning travel services booked on purchased, transaction details, history of past transactions

・Payment Data: information as to whether payment has been successfully completed

Provision of appropriate care and support in our travel services to customers who require assistance.

Health-Related Data: information necessary to provide assistance

Performance of a contract (Article 6(1)(b) GDPR)

Prevention of fraudulent purchases and fraudulent participation in travel (events), including by impersonation

We use your personal data to prevent fraudulent purchases, including purchases made by impersonating another person.

For example, we verify your identity on the basis of your passport or other identification document when providing our travel services. 

・Identification Data: name, date of birth, gender, nationality, passport information, occupation

・Contact Data: address, telephone number, email address, emergency contact, place of accommodation in Japan

・Transaction Data: contract terms, information concerning travel services booked on purchased, transaction details, history of past transactions

・Payment Data: information as to whether payment has been successfully completed

Legitimate interests (Article 6(1)(f) GDPR)

Preventing fraud, such as the purchase of travel services by individuals impersonating others, in order to preserve the integrity of our travel services sales process and to secure fair access to travel (events).

Authentication when you use tickets relating to our services

・Ticket-Related Data: QR codes, booking reference numbers

・Transaction Data: contract terms, information concerning travel services booked on purchased, transaction details, history of past transactions

・Payment Data: information as to whether payment has been successfully completed

Performance of a contract (Article 6(1)(b) GDPR)

Authentication of purchase information (including vouchers used for ticket issuance) for you to receive purchased tickets

・Ticket-Related Data: QR codes, booking reference numbers

・Transaction Data: contract terms, information concerning travel services booked on purchased, transaction details, history of past transactions

・Payment Data: information as to whether payment has been successfully completed

Responding to enquiries from purchasers of travel servfices

We use personal data to respond to enquiries, questions or concern raised by you in connection with the sale of travel services (including the sale of tickets through our travel services sales website), ana to handle any issues or disputes that may arise in that context.

・Identification Data: name, date of birth, gender, nationality, passport information, occupation

・Contact Data: address, telephone number, email address, emergency contact, place of accommodation in Japan

・Ticket-Related Data: QR codes, booking reference numbers

・Transaction Data: contract terms, information concerning travel services booked on purchased, transaction details, history of past transactions

・Payment Data: information as to whether payment has been successfully completed

Legitimate interests (Article 6(1)(f) GDPR)

Responding to enquiries arising from the purchase of travel services and handling issues and disputes in order to provide effective customer support, ensure customer satisfaction and maintain the smooth operation of our services.

Provision of information relating to travel content (including the holding of events), such as cancellations, postponements, other changes and details concerning refunds of purchased products

・Identification Data: name, date of birth, gender, nationality, passport information, occupation

・Contact Data: address, telephone number, email address, emergency contact, place of accommodation in Japan

・Ticket-Related Data: QR codes, booking reference numbers

・Transaction Data: contract terms, information concerning travel services booked on purchased, transaction details, history of past transactions

・Payment Data: information as to whether payment has been successfully completed

Legitimate interests (Article 6(1)(f) GDPR)

Prompt and accurate provision of information relating to travel content (including the holding of events) helps to maintain customer satisfaction, reduces the number of enquiries and complaints and contributes to more efficient operations.

Provision of meal services to individuals with dietary restrictions

We may, on instruction from partner travel companies, make restaurant reservations on your behalf in Japan, in which case we communicate your dietary restrictions to the relevant restaurant or similar establishment.

Dietary Restriction Data: food allergies, religious dietary requirements, health condition, medical history

Performance of a contract (Article 6(1)(b) GDPR)

Explicit consent (Article 9(2)(a) GDPR)